BW Auto World 40 Under 40 Winner: Shreyas Krishna - Sailing Through Challenges
Shreyas Krishna's journey as a Business Head has been marked by various challenges as his team strives to maintain the company’s position as a leading CRM vendor for numerous auto dealers and OEMs in India.
During the Covid pandemic, when tele-callers in dealerships transitioned to remote work, the company, under his leadership took the task of completely redesigning the CRM to ensure mobile responsiveness. Subsequently, this endeavour ensured that all dealers continued to utilise the firm’s CRM, reaping the benefits it provides.
Krishna prioritises transparency, integrity, innovation, collaboration, empowerment, and customer-centricity. By fostering these values, he strives to cultivate a culture that drives growth and excellence, ensuring the organisation remains agile, customer-focused, and forward-thinking in a rapidly evolving market.
As a Business Head, he takes pride in the milestone of helping dealers reach and nurture 5 million customers, resulting in a total revenue generation of over Rs 2000 crore.
Krishna believes innovation involves gathering ideas and implementing them. One significant innovation implemented under his leadership was the introduction of an 'INSIGHTS Meet,' aimed at inspiring young individuals to brainstorm and propose new ideas that benefit customers. This initiative has not only fostered creativity and innovation but has also motivated team members to think proactively about customer needs.
Another innovation involves creating a learning organisation with a target of 100 hours of learning for each employee annually. This initiative promotes continuous learning and development among employees, enabling them to acquire new skills, implement innovative solutions, and contribute to organisational growth.
