Mercedes Benz India Contributes To CM Relief Fund
Mercedes-Benz India is voluntarily contributing ₹48.60 lakhs to the Chief Ministers’ Relief Fund to support the flood relief activities in Western Maharashtra, Northern Karnataka, Kerala, and the nearby affected areas.
A number of immediate customer service measures in an effort to support the flood-affected customers in Kolhapur, Sangli, Vadodara, Calicut, Kochi and adjoining areas of these cities have also been announced.
A special cross-functional task force from MB India and dealership were also deployed in these states.
To support faster availability of critical parts, Mercedes-Benz India has decided to procure them from Germany and Singapore Logistic centers by airfreight, without passing on this extra cost to the customers.
Mercedes-Benz dealer partners across the country have also prioritized spare parts allocation and additional resources commitment.
Simultaneously, Mercedes-Benz On-Road Assistance team will be recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. In a customer-centric approach, Mercedes-Benz and its partners have offered to absorb the towing charges for the cars recovered.
