TKM Announces Customer Connect Program Amidst COVID-19 Lockdown

Toyota Kirloskar Motor has announced service packages to help them through this ongoing situation. The new set of services being offered by TKM includes an extension of Vehicle Warranty (New & Toyota Vehicle Purchased from TOYOTA U-TRUST), Free Maintenance Service, Roadside Assistance, Extended Warranty & SMILES Pre-Paid maintenance package for up to two months.

Commenting on the announcement, Naveen Soni, Senior Vice President, Sales & Service, Toyota Kirloskar Motor, said, “We would like to sincerely thank all our customers for their continued support and understanding over the years. To avoid any inconvenience to customers, we are trying our best to ensure seamless communication and hassle-free processes. Our ‘Customer Connect’ program is a step to build confidence, and show our commitment to our valued customers and our dealer partners, in these times of distress. Taking this opportunity, we would also like to sincerely request all our customers to stay at home and follow the guidelines announced by the Government.”

TKM has also announced Free Emergency Support to customers who do not have the coverage till 15 days post the lockdown. TKM along with its Dealerships are actively addressing customer queries (over the phone), ensuring they are helped and guided in an effective manner. In case of emergencies where Toyota vehicles are involved, the dealerships are fulfilling customer needs by providing doorstep facilities as Essential Services, with full cooperation from local authorities.

Additionally, TKM is offering an extension until 31st May 2020 for the customers whose respective Programs or Products may have expired during this lockdown period. To ensure the vehicles remain in the best of the conditions, Vehicle Inspection, Car Cabin Care, Tyre, & Battery will be provided at special prices once the Dealerships are operational.