In an effort to help heavy cyclone-hit customers across Maharashtra and Gujarat, Maruti Suzuki India has promptly reached out to the customers with precautionary steps to prevent car damage. More than 6 lakh SMSes have been sent to inform customers about preventive measures, which would help them to protect their vehicles from aggravating the damage.
Maruti Suzuki has actioned series of measures for helping customers. These include:
- Proactive measures at workshops to prevent damages to cars
- Quick Support through Maruti On-Road Service (MOS) teams have been kept ready
- Assigning area-wise Service Managers to help customers in distress
- The mobile numbers of Service Managers are being shared with the customers in their respective areas, so that the customers can directly reach out for any assistance
- Maruti Suzuki has also tied up with vehicle towing agencies to provide seamless 24x7 services
- Inventory of spare parts have been strengthened to prevent any shortage and offer quick service
- Additional car repair manpower identified and kept on standby to be deployed to the affected workshops from nearby workshops of dealer
- Additionally, the Company has tied up with insurance firms for quick disposal of claims
- Loaner cars/tie-up with cab services offered to provide mobility support during repairs
