Rapido Resumes Operations In Close To 100 Cities; Announces New Policy Support

Rapido has resumed operations in close to 100 cities, starting June 3, 2020, as per the guidelines announced by the Government for Unlock 1.0. 

"We are geared to ensure the safety and protection of our customers as well as our Captains (driver-partners). We will be closely monitoring the adherence of all mandatory and hygiene guidelines issued by the authorities by all our stakeholders.

With the resumption of daily and office commuters, bike taxi offers an accessible and time-saving mode of transport in cities, especially for short-distance rides. It is a more open and personalized way for intracity travel, as opposed to other crowded alternate ways like cabs, buses, autos, and trains, where the customer has an advantage of less exposure to any infection due to his/her limited interaction with the captain.

We are ensuring all safety protocols- use of masks, hairnets, sanitizers, and helmets for our captains as well as customers. It is also mandatory for our Captains to install the Aarogya Setu app and adhere to a checklist of items and declaration, provided by Rapido, before accepting rides. This will be done every time a captain goes online. For now, our bike taxi services will be operational in the green and orange zones only and we are showing containment areas in our app and making sure Captains and customers don't pass by those areas. Resuming these operations will bring relief to around 300K Captains (driver partners) that are solely dependent on the bike taxi service for their daily income and livelihood.", said the company in a statement.

New Policy Support:

The company also announced the free cancellation if any of its Captains or customers come without a mask. After every ride customers and Captains can give feedback about wearing a mask or Captains not using sanitizer. Action will be taken against the violators., said the company.