Spinny Introduces ‘Contactless’ Car Buying Experience For Customers
Spinny, the complete online to offline retail platform for buying and selling used cars, has implemented a contactless delivery system and has processed a considerable number of orders Post lockdown 2.0 #WithExtraCare. (6 days - 50+ orders - 2 cities)
Introducing Home Test Drive #WithExtraCare, Spinny is rigorously following the necessary precautions, as per WHO guidelines with customer comfort and safety as the top priority. Once on theSpinny website or the app, buyers have to go through 3 simple steps for a zero-contact home-delivery of the car of their choice.
The first step is to choose from 1200+ fully inspected, pre-owned cars (2012 make or newer) listed online. One can opt for a virtual tour as well to make a more informed decision. Following this book a Contactless Home Test Drive of a fully sanitized car that comes with a safety kit for the customer. The final step involves uploading the required documents and payment details. Once the payment for the Spinny Assured car is processed, the car will be delivered at your doorstep with 'no questions asked 5 Day moneyback guarantee'.
The automotive consumer behavior is increasingly being altered by the ongoing COVID-19 pandemic. As health and hygiene is at the paramount, Niraj Singh, CEO & Co-Founder of Spinny is leading a new way, he expressed, “In a world where lockdowns & socialdistancing norms are becoming commonplace, our initiative #WithExtraCare is focused on setting industry standards in safe and contactless transactions; thereby witnessing a sharp increase in inquiries of Home Test Drives.”
Key steps the company has undertaken as a measure of prevention, safety and security are:
Virtual Tour – To make the entire process transparent, Spinny makes the entire car history available on the website supported with HD images that cover each and every angle of a car. Taking it a step ahead, they are now offering real-time video interactions between customers and Spinny executives.
Contactless Home Test Drive - All Spinny cars that are available on the website are eligible for a test drive at your home. Ensuring the same, Spinny has introduced 3 step check process:
● Employee hygiene: All customer executives have been trained under WHO guidelines to ensure social distancing while attending customers. They would be screened for temperature daily and are up to date with ArogyaSetu app. Also, equipped with proper safety gear.
● Car Hygiene: Spinny car hubs across the cities are functioning as deep sanitisation zones where each car is sanitised before and after every test drive with special focus on areas that are touched frequently.
● Customer safety kit: With each test drive, customers get a complimentary safety kit consisting of masks, gloves and sanitizers
