Toyota Kirloskar Motor Partially Resumes Retail & After-Sales Operations

Toyota Kirloskar Motor has announced the partial resumption of Dealer and After Sales operations. Closely adhering to the advisory issued by the Central and State Governments, the company announced the partial reopening of 171 dealership outlets, which are now functional. Close to 146 service outlets of Toyota are also operational nationally, providing its world-class services by prioritizing domains like spare parts supply in response to the market needs where service activities have already started.

All dealerships will practice stringent social distancing with Govt. prescribed percentage of the workforce at a given point. The company will also continue to closely review the developments in each region and will take necessary steps basis the eventualities that may arise in the future. 

Sharing his thoughts, Masakazu Yoshimura, Managing Director, TKM said, “We are grateful to the Government for its cautious and well calculated decisions. While the lockdown was a necessary step to counter the virus spread and curb the consequences triggered by the pandemic, it is paramount to reignite confidence among customers, and stakeholders and boost their morale, during these difficult times. As we gradually recommence operations, we are ensuring the safety and wellbeing of all our stakeholders while simultaneously safeguarding business continuity.

Similarly, TKM understands that close to 75% of its suppliers have received a nod from the Government to recommence operations, while the remainder are expected to receive the necessary permission soon.

Also, following the directive issued by the Government, TKM started preparatory operations at the plant beginning 5th May 2020. These preparatory operations are conducted to provide the workforce with an adequately safe environment to work in, duly prioritizing domains like spare parts supply. The company has also developed certain crucial changes in guidelines for enhanced safe operations in all areas of work which would mean that the first few days will be spent on training the members on these renewed guidelines as well as ensuring safe materials and working environment. The operations at the TKM plant will resume in a phased manner, most importantly keeping in mind the needs of ‘social distancing’ and sanitization.