Hyundai Launches AI Chatbot ‘Hi Hyundai’ To Enhance Customer Service

Hyundai Motor India Ltd., announced the successful adoption of its contactless sales initiatives and also launched its AI Chatbot ‘Hi Hyundai’ to further enhance customer experience. Hyundai’s Video Conference based car consultation through - Hyundai Showroom Live that was rolled out in November 2020 has already been adopted by approximately 5 000 Hyundai Dealer sales consultants across India to provide customers with a safe and hassle-free car buying experience.

Commenting on the contactless sales initiatives, Mr. Tarun Garg, Director (Sales, Marketing & Service), Hyundai Motor India Ltd., said, “Last year, in November we launched a contactless sales initiative – Hyundai Showroom Live that has been well accepted by customers with over 50 000 contactless video conference sales consultations so far. Additionally, with the launch of ‘Hi Hyundai’, AI Chatbot customers can seamlessly experience an intuitive virtual assistance for all their queries. As we adopt more and more digital initiatives, Hyundai will continue to lead the industry with thoughtful innovations for enhanced customer delight.” 

Hyundai’s AI chatbot ‘Hi Hyundai’ has been introduced to elevate the customer experience by leveraging platform capabilities of intent recognition, persona segmentation, and sentiment analytics.  ‘Hi Hyundai’ will offer personalized customer service round the clock to potential buyers and existing customers on their preferred channel of communication. Hyundai’s AI chatbot can efficiently engage with potential customers during various stages of their purchase journey with ‘Hi Hyundai’ instantly helping customers to - 

• Explore their favourite Hyundai Cars
• Locate Nearest Dealerships
• Get the latest offers
• Book a Test Drive
• Book a New Car and much more

Existing customers can utilize ‘Hi Hyundai’ to schedule a request for car servicing, check information on warranty, find out car service cost, access extended warranty / roadside assistance and much more.

Additionally, Hyundai has rolled out contactless sales initiatives such as 3D Configurator that offers customers a platform to safely interact with all existing Hyundai cars. Using Interactive 3D models of various Hyundai cars, displayed on a 75-inch touch screen at dealerships, the 3D Configurator helps enhance Customer Experience. The initiative is live in 55 Hyundai Dealerships for 10 Brands - SANTRO, NIOS, i20, AURA, VERNA, CRETA, VENUE, TUCSON, KONA and the newly launched Hyundai ALCAZAR. Furthermore, Hyundai is also offering customers a unique car buying experience with interactive 3D models & audio bytes on Click to Buy and Hyundai Corporate Website.