Tata Motors Passenger Vehicle Business Unit Ranks 2nd In J.D. Power Index

Tata Motors has once again been ranked the 2nd highest with a score of 870  in the J.D. Power India Customer Service Index (Mass Market) StudySM for the year 2019. This is the third consecutive year that Tata Motors has secured this rank. 

This study is based on responses from 7,177 new-vehicle owners who purchased their vehicle between March 2016 and August 2018, it was fielded from March through August 2019. Now in its 23rd year, the study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five factors (listed in order of importance): service quality (30%); service initiation (18%); service facility (18%); service advisor (17%); and vehicle pick-up (17%).

Commenting on this achievement, Mayank Pareek, President – Passenger Vehicles Business Unit (PVBU), Tata Motors, said, “We are delighted to announce that we have secured the 2nd rank in the prestigious J.D. Power CSI Study rankings once again this year. This is an incredible achievement for all of us at Tata Motors as it attests to the success of our initiatives that result in exceptional overall customer experience. We are committed to the continuous improvement of our customer service efforts by keeping our customers’ needs in mind and through constant industry analyses so we can constantly succeed at being the best in terms of overall customer experience.”

According to Subhajit Roy, Head Customer Care, Domestic & International Business – PVBU, Tata Motors - “We have always aimed to provide our customers with excellent quality service on all their products and we have successfully achieved that yet again by being ranked 2nd in the coveted J.D. Power CSI Study rankings this year. We hope to continue to succeed in this endeavor and consistently provide our customers with a refined and value-for-money experience.”